SAFETY FIRST

Carbon monoxide alarm going off? Get outside and call 911.

Move everyone outside to fresh air and call 911. Do not reenter until emergency responders permit it. Do not delay evacuation to find the cause or book an HVAC visit. If an appliance is identified as the source, do not operate it until trained personnel have properly serviced it.

Heating-equipment help after emergency clearance

Once responders have made the property safe, Rescuetek can discuss a follow-up heating-equipment inspection and repair. Tell us what responders found, which equipment they identified and whether they instructed you to keep anything out of service. Follow-up may involve furnace repair or boiler repair, depending on the responders’ findings.
A CO alarm does not, by itself, prove that the furnace heat exchanger has failed. The follow-up needs to address the actual equipment and findings. Do not restart equipment just to reproduce the alarm for the technician.

Clear findings and a defined next step

The purpose of the service visit is to identify the relevant equipment problem and explain the appropriate repair or next step. An HVAC service booking is not emergency clearance to occupy the building.
Questions and planning

Carbon Monoxide Alarm FAQ

Should I call Rescuetek or 911 first?
Get outside and call 911 first for a sounding CO alarm. Contact us for the follow-up after the emergency response.
Does an alarm mean I need a new furnace?
Not automatically. Equipment findings—not the alarm alone—determine the recommendation.
What information helps with booking?
Share the responders' findings and affected equipment, without reentering to collect details.
AFTER THE PROPERTY IS SAFE

Ready for service after emergency clearance?

Only after responders have made the property safe, contact Rescuetek to discuss the equipment findings and the next repair step. Call (847) 305-4770.