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At Rescuetek HVAC/R Services, accessible from https://www.rescuetek.net, one of our main priorities is the privacy of our visitors and customers. This Privacy Policy document outlines the types of information that are collected and recorded by Rescuetek HVAC/R Services and how we use it.
If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.
By using our website, calling us, or communicating via text message, you hereby consent to our Privacy Policy and agree to its terms.
Rescuetek HVAC/R Services may use automated systems, including artificial intelligence, to assist with answering phone calls, responding to inquiries, scheduling appointments, and sending text messages.
By contacting us, you acknowledge and agree that:
The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear at the point we ask you.
If you contact us directly, we may receive additional information about you such as your name, email address, phone number, service address, and the contents of your message.
When you call us, we may collect:
When you send or receive text messages from us, we may collect:
We use the information we collect in various ways, including to:
By submitting a contact or service request form, texting a RescueTek phone number first, or verbally agreeing to SMS follow-up during a service or scheduling conversation, you consent to receive text messages from Rescuetek HVAC/R Services related to your service requests, scheduling, dispatch updates, missed-call follow-up, invoices/payments, and customer support.
Message frequency varies. Message and data rates may apply. Consent is not a condition of purchase.
You may opt out of receiving text messages at any time by replying STOP. For assistance, reply HELP.
Messages are only sent for customer-initiated service communication, scheduling, dispatch updates, missed-call follow-up, invoice/payment support, and related HVAC/refrigeration service support. We do not send third-party marketing messages.
Mobile opt-in data and SMS consent are not shared with third parties for marketing or promotional purposes.
Rescuetek HVAC/R Services follows a standard procedure of using log files. These files log visitors when they visit websites. The information collected includes IP addresses, browser type, ISP, date/time stamp, referring/exit pages, and clicks.
Like any other website, Rescuetek HVAC/R Services uses cookies to store visitor preferences and optimize user experience.
We may use third-party providers to support our operations, including phone and messaging services, hosting providers, and analytics tools. These providers may process your information on our behalf only to help us provide and improve our services.
California consumers have the right to request access, deletion, or disclosure of their personal data. We do not sell personal data.
You have the right to access, correct, or delete your personal data under applicable laws.
Rescuetek HVAC/R Services does not knowingly collect personal information from children under 13.
We retain personal data only as long as necessary to provide services, comply with legal obligations, and improve our operations.
We implement reasonable safeguards to protect your information, but no system is completely secure.
If you have questions about this Privacy Policy, please contact us at:
Phone: (312) 766-2626